General business conditions - Vitta Hotel Superior Budapest

General business conditions

1. Data of the Service Provider
Company: Marmotini Kft., Vitta Hotel *** Superior Budapest
Registered seat: H-1047 Budapest, Váci út 27-29.
Tax No.: 27089224-2-41
Company Reg. No.: 01-09-348751

2. General Terms

2.1. These “General Business Conditions” regulate the use of the accommodations of the Service Provider and of their services.
2.2. These General Business Conditions do not include special or specific conditions, though they do not exclude the conclusion of separate agreements with travel agents, service providers, with different conditions in each case according to the business type.

3. Contracting Party

3.1. The services provided by the Service Provider are used by the Guest.
3.2. If the order for the services is placed by the Guest to the Service Provider, the Guest is the Contracting Party. If the conditions are met, the Service Provider and the Guest together become contractual parties (hereinafter: Parties).
3.3. If the order for the services is placed to the Service Provider by a third party on behalf of the Guest (hereinafter: Broker), the terms of the cooperation will be regulated by the agreement concluded by and between the Service Provider and the Broker. In this case, the Service Provider shall not examine whether the third party represents the Guest lawfully.

4. Conclusion of the Contract, Method and Modification of the Reservation, Notification Requirement

4.1. To the request for quotation sent by the Guest orally or in writing, the Service Provider sends a quotation. Should no specific order be received by the Service Provider within 48 hours from sending the quotation, its obligation to maintain the quotation ceases.
4.2. The Contract is concluded by the reservation placed by the Guest orally or in writing and the confirmation in writing sent by the Service Provider (postal letter, telefax, electronic mail), and thereby it qualifies as a Contract concluded in writing. The reservation, agreement, modification placed orally or their oral confirmation by the Service Provider do not qualify as contract.
4.3. The Contract regarding the use of the provision of accommodation is valid for a fixed period.
4.3.1. If the Guest permanently leaves the room before the expiration of the fixed period, the Service Provider is entitled for the full consideration of the service agreed in the Contract. The Service Provider is entitled to resell the room becoming vacant.
4.3.2. The prolongation of the use of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the fee for the service supplied.
4.4. The modification of and/or addenda to the Contract require the written agreement of the Parties.

5. Conditions Regarding Renunciation

5.1. Should there be no other condition set in the offer for accommodation, the accommodation service may be renounced without penalty until 2 days before the arrival date, 6:00 PM local time.

5.1.1. If the Contracting Party has not assured the use of the accommodation services by advance payment, credit card guarantee or any other method included in the Contract, the service obligation of the Service Provider ceases at 6:00 PM local time on the day of arrival.
5.1.2. If the Contracting Party did assure the use of the accommodation services by advance payment, credit card guarantee or any other method, but does not arrive until 11:30 PM local time on the date of arrival, or has not anticipated his arriving in a later time, the Service Provider will charge a penalty of a accommodation fee specified in the contract but at least for one day. In this case, the Service Provider keeps the accommodation for the Contracting Party until 11:00 AM of the day after the date of arrival, after that, its service obligation ceases.

5.2. In case of the reservation of its products subject to special conditions, group travel or company events, the Service Provider lays down conditions differing from the above, fixed in a Specific Contract.

6. Prices

6.1. The standard Rack Rate of the accommodation is posted at the reception of the hotel. The price list for other services are available in the specific sections of the hotel (reception, restaurant, drink bar).
6.2. The Service Provider is entitled to adjust the announced prices until the confirmation of the reservation or, if no such has taken place, the taking up of the accommodation.
6.3. In communicating the prices, the Service Provider shall indicate the tax rate of the prices (VAT, tourist tax) valid at the date of the quotation, ordered by the law (local regulation). The Service Provider may, with advance notice, pass on to the Contracting Party any additional burden due to the modification of the tax law (VAT, tourist tax).
6.4. Current discounts, special offers, other offers are announced on the hotel website.

7. Family Discounts

7.1. Accommodation for children until the age of 6 is free, without trundle bed, provided that they are spend the night with their parents.

8. Payment Method, Guarantee

8.1. The Service Provider will apply for the consideration of its services provided to the Contracting Party at the latest after the use of the service, prior to their departure from the hotel, but the Guest may receive an option of subsequent payment via an individual agreement.
8.2. The Service Provider, for the sake of guaranteeing the contractual provision of the service and the settlement of the consideration:
a) may ask for a credit card guarantee, by preserving the consideration of the ordered and confirmed service on the credit card,
b) may ask for an advance payment for a part or the total amount of the participation fee
8.3. The Contracting Party may settle its invoice in HUF and/or
a) in any currency announced acceptable by the Service Provider. In this case, the conversion will take place at the central rate of the Service Provider’s account bank valid on the Guest’s arrival date.
b) the Service Provider may accept non-cash means (credit card, or, according to a separate contract, coupons, vouchers, etc.), the current list of which is available on the hotel website.
8.4. Any cost incurring from the use of any of the payment method shall be borne by the Contracting Party.

9. Methods and Conditions of Using the Service

9.1. The Guest may take his hotel room from 3:00 PM on the date of arrival (Check in) and shall leave it until 11:00 AM on the last day of stay (Check out).
9.2. Should the Guest want to take the room before 10:00 AM on the day of arrival, the preceding night will be charged at 50% of the price, according to a specific agreement.
9.3. Should the Guest want to leave the room after 11:00 on the day of departure, the subsequent night will be charged at 50% of the price, according to a specific contract; after 6:00 PM, the full price of a night for the room will be charged.

10. Pets

10.1. In general, pets may enter the accommodations of the Service Provider and be kept in the hotel room under the Guest’s supervision, they may use the public areas for approaching the rooms, though they are not allowed to enter in other spaces (restaurant, drink bar, etc.).
10.2. The Guest is fully responsible for any damage caused by the pet.
10.3. The placement of the pet in the room will be charged by the Service Provider according to a separate agreement.

11. Refusing the Performance of the Contract, Termination of the Service Obligation

11.1. The Service Provider is entitled to terminate the Contract of provision of accommodation service immediately, thereby refusing the provision of the services, if:

a) the Guest uses the room provided or the premises not according to its intended use,
b) the Guest behaves reprehensibly or rudely concerning the hotel, its rules or employees, is under the influence of alcohol or drugs, or demonstrates a menacing, offensive or any unacceptable behaviour,
c) the Guest has an infectious disease,
d) the Contracting Party does not comply with its obligation to pay an advance payment until the time specified in the Contract.
11.2. Should the Contract between the Parties fail to be performed due to a “force majeure”, the Contract terminates.

12. Guarantee of Accommodation

12.1. Should the Service Provider be unable to ensure the services included in the Contract due to its own fault (overload, temporary operating issues, etc.), the Service Provider is liable for ensure the Guest’s accommodation immediately.
12.2. The Service Provider is liable to
a) ensure/offer the services included in the Contract at the price confirmed and for the period specified there (or until the hindrance is over) in an accommodation of the same or higher category.
12.3. If the Service Provider totally complies with this obligation, or if the Guest accepted the substituting accommodation facilities offered, no subsequent claim for restitution by the Contracting Party is accepted.

13. The Guest’s Illness or Death

13.1. Should the Guest get ill during the use of the accommodation service and cannot proceed in its own interest, the Service Provider shall offer and provide medical aid.
13.2. In case of the Guest’s illness or death, the Service Provider claim for a cost compensation from the ill’s / decedent’s relative, inherent or bill payer concerning the consideration of the possible medical and procedural costs, the services used before the death, and the damages materialised in the equipment or installations relating to the illness/death.

14. The Contracting Party’s Rights

14.1. According to the Contract, the Guest is entitled to the intended use of the ordered room and the spaces of the hotel that belong to the regular scope of services and do not fall within the scope of special conditions.
14.2. The Guest may make complaints about the performance of the services provided by the Service Provider during his staying at the hotel. The Service Provider takes over the handling of the complaints received in writing (or recorded into a complaint record).
14.3. The Guest’s right to complain ceases with his departure from the hotel.

15. The Contracting Party’s Obligations

15.1. The Contracting Party shall pay the consideration of the services ordered in the Contract until the date specified in the Contract.
15.2. The Guest shall ensure that the child under 14 stays in the Service Provider’s hotel under adult supervision.
15.3. The Guest may not bring in food or drink into the catering spaces of the hotel.

16. The Contracting Party’s Damages Liability
The Guest is liable for any damage or drawbacks the Service Provider or a third party suffers from the Guest’s, its companion or other persons within his field of responsibility. This responsibility exists even when the damaged party has the right to claim the compensation for the damage from the Service Provider too.
17. Rights of the Service Provider
If the Guest does not comply with his obligation to pay the fee for the penalty-bound services ordered but not used, the Service Provider, in order to ensure its receivable, is entitled to a lien on the personal properties he took into the hotel.
18. The Service Provider’s Obligation
The Service Provider is liable to
(a) perform the accommodation and other services ordered in the contract according to the regulations in force and service standards
(b) investigate the Guest’s written complaint and take the steps required for handling the problem, which it is liable to document
19. The Service Provider’s Liability for Damages

19.1. The Service Provider has a liability for damages concerning any damage the Guest suffers within the premises that resulted from the Service Provider’s or its employees’ fault.
19.1.1. The Service Provider’s responsibility does not cover damages that resulted from an unavoidable reason outside of the scope of the Service Provider’s employees or guests, or the Guest caused them himself.
19.1.2. The Service Provider may assign places in the hotel forbidden for Guests. The Service Provider takes no responsibility for any possible damage, injury occurring in such places.
19.1.3. The Guest shall report any damage he has suffered in the hotel, and shall provide the hotel all data required for clarifying the circumstances of the damage or for taking draw up the police report or for the police procedure.
19.2 The Service Provider also takes responsibility for damages the hotel Guest suffers from the loss, destruction or damage of any of his belongings, in case the Guest placed them in a place assigned by the Service Provider or generally assigned for this purpose or in his room, or in case the Service Provider handed them to one of its employees he might have considered unauthorised for taking over his belongings.
19.2.1 The Service Provider is responsible for valuables, securities and cash if it deliberately took them over for safekeeping, or if the damage was caused for a reason it is responsible according to the general law. In this cases, the Guest bears to burden to prove.
19.3 The maximum rate of the indemnification is fifty times the amount of a daily room price per the Contract (except for the valuables, securities and cash), unless the damage is less.

20. Confidentiality
In the performance of the duties included in the contract, the Service Provider shall proceed according to the regulations of the applicable law , and, provided that the Contracting Party brought this to the notice of the Service Provider, the related internal regulations of the Contracting Party too.

21. Force Majeure
The reason or circumstance (e.g. war, fire, flood, rigors of weather, shortage of electricity, strike) over which the party has no control (force majeure), any of the parties gets exempted from performing their contractual duties until this reason or circumstance persists. The parties agree to do anything possible to limit the potential of the occurrence of these reasons and circumstances to the possible lowest level and to redeem the damage or delay caused by it as soon as possible.

22. Law Applicable in the Legal Relationship of the Parties, Court of Jurisdiction
The legal relationship between the Service Provider and the Contracting Party is subject to the regulations of the Hungarian Civil Code. Any dispute arising from the service contract shall be proceeded to the Court with jurisdiction according to the place of the service.

23. Website

23.1. Hyperlinks
Marmotini Kft. has no influence over the arrangement and content of materials linked to its webpages possessed by third parties.
23.2. Copyright
By entering any page of the website, you accept the following conditions, even if you are not a registered user of the system:
The content on the Website is an exclusive intellectual property of Marmotini Kft. (hereinafter: Service Provider).
The Service Provider holds every right concerning the duplication or dissemination of any part of the Website by any method, technique. The content of the Website is protected by international and Hungarian laws.
Without a prior written consent provided by the proprietor of the website (Marmotini Kft.), copying, using, processing or marketing in any manner the entirety or a part of the Website is prohibited.
The pages of the Website are covered by intellectual property rights in their full extent, including advertisements and publicity, it is forbidden cut out parts from them and to re-transmit them in any way.
It is also forbidden to mirror the content of the Website, i.e. re-transmit it by a technical operation, even in its unaltered form, is also prohibited without prior written consent.
Unauthorised use of the Website entails criminal and civil law consequences.
Information may only be taken over from the Website together with a reference to the Website in a form that the recipient may not modify the original information and is liable to indicate the unequivocal reference to the Website in any subsequent reference.
The domain name, the name Vitta Hotel Superior and its logo is under intellectual protection, its use, except for a link to them, is possible only by a prior express written consent.
The Service Provider strives for publishing accurate and genuine information, but takes no responsibility for any possible damage arising out of this information.
Unauthorised use entails criminal and civil law consequences. Vitta Center Kft. may demand the immediate suspension of the infringement and the reimbursement of its damages.

23.3. Analytics and cookies
Marmotini Kft. uses analytical tools for tracing its webpages that creates a series of data and traces how its webpages are used by the visitors. When visiting a webpage, the system creates a cookie with the purpose of recording the information concerning the visit (pages visited, times spent on our pages, browsing data, exits, etc.), though these data may not be interrelated personally with the visitor. This tool helps improving the webpage ergonomically, developing a user-friendly website, and enhancing online user experience for visitors. Our company does not use analytical systems for collecting personal information. Most of the web browsers accept cookies automatically, although visitors have the possibility to erase them or automatically refuse them. Since each web browser is different, the visitor may set preferences for cookies individually, in the toolbox of the browser. By deciding not to accept cookies, you possibly cannot use certain properties on our website.

24. Camera System
Please note that our hotel operates an electronic surveillance camera system capable only to record image. The purpose of the camera surveillance is the protection of property and the prevention and perception of accidents, detection of perpetrators, and the evidence for infringements.
Scope of data processed: facial images visible on the recordings, other visible data. The electronic surveillance system operates 24 hours a day, 7 days a week, recordings are stored by the server of the hotel. Storage period is 4 to 7 days after which the recording is erased automatically.
For the secure processing of personal data, protection of data stored on the server is ensured by personal user names and passwords. The authorisation to inspect the recordings is regulated by the Privacy Regulation of the hotel.
Data transferring is possible exclusively in case of proceedings in progress concerning illegal practices or misconducts, to authorities or courts carrying them out.